As a Customer Service Representative at Volvo, you'll play a vital role in helping our customers get back on the road — quickly, efficiently, and with a human touch. You'll be the first point of contact when a truck or bus breaks down somewhere in Europe, and it's your job to coordinate the right support.
This is for following language combinations:
- English + Czech, Polish and other Eastern European Language
Your responsibilities will include:
1) Handling incoming calls from drivers, fleet managers, and dealers across Europe who are experiencing a breakdown or urgent issue. You stay calm, listen carefully, and ask the right questions.
2) Quickly assessing the situation and coordinating roadside assistance by contacting the nearest dealer or service partner.
3) Keeping all stakeholders informed, from the driver on the road to the workshop doing the repair. You make sure everyone is on the same page.
4) Working closely with a team of international colleagues in a dynamic, fast-paced environment. Together, you form a 24/7 support network that keeps Europe moving.
5)
Using internal tools and systems to log cases, monitor progress, and follow up as needed.
Every day brings something new — a different language, a new location, or a challenging situation to solve. That variety is what makes this job exciting and meaningful
You’ll receive a fixed-term permanent contract directly with Volvo (not through a staffing agency), and you’ll work 37.5 hours per week, spread over 7.5 hours per day. Our team operates 24/7, so you'll be part of a rotating shift schedule, including night and weekend shifts every 6 to 8 weeks.
After your initial training period, you’ll benefit from our hybrid work policy, allowing you to work from home up to 50% of the time.
Profiel
- You are customer focused, always striving for the best possible service and solution for our customers.
- You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
- You go the extra mile, solving problems with a proactive and creative mindset.
- You like working in a team, supporting and lifting each other up.
- You are keen to keep learning and developing your skills.
- You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
- You are fluent (written and verbal) in English and one of the other languages described above.
Aanbod
At Volvo, we value our people — and it shows in our offer. When you join our team, you can count on a stable and rewarding work environment with plenty of room for growth and flexibility.
You’ll receive a fixed-term permanent contract directly with Volvo (not through a staffing agency), and you’ll work 37.5 hours per week, spread over 7.5 hours per day. Our team operates 24/7, so you'll be part of a rotating shift schedule, including night and weekend shifts every 6 to 8 weeks.
After your initial training period, you’ll benefit from our hybrid work policy, allowing you to work from home up to 50% of the time.
In addition, you'll enjoy:
20 vacation days per year
A competitive salary, topped up with attractive extra-legal benefits, such as:
*Meal vouchers
*Shift premiums
*A company restaurant with affordable meals
*
A company phone and laptop
*
Eco vouchers
Our recruitment process is clear and transparent:
*
Initial screening with an Adecco recruiter
*Online interview with a Volvo recruiter
*Language check and departmental interview
*Final conversation with the team manager via Teams
*Salary offer
Are you interested in this position, or are you curious about other opportunities?
Don't hesitate to contact us! At Adecco we are happy to help you find the job that really suits you.
Call us on 037 66 01 66, email us at sint-niklaas.144@adecco.be or pop into our office.